ENTITY ONLINE STORE QUESTIONS

Q: How do I login to order on the Entity online store?
A: You must be an existing Entity Beauty customer to login and place an order. International customers must place orders through our international distributors. Look for the links to login in the upper right hand corner of the SHOP section of our website. Or login using the links under each product in our store. When you get to the login page, go the section marked login FOR U.S. Customers. Enter your email address and password, and click on the box that says login. After you login, product pricing will appear.

Q: What if I have forgotten my login name, password or customer number?
A: Your login name is your email address. If you cannot remember your password, go to the login page and submit your email in the section marked REQUEST YOUR PASSWORD. Or call 866-288-4600 to speak with a Customer Care Specialist, or contact us for assistance. We can provide you with your customer number when you call or contact us.

Q: Who can I contact if I am having trouble logging into your online store?
A: Please contact us for help with online store login questions, or call 866-288-4600 to speak with a Customer Care Specialist. Someone is available to take your call Monday-Friday, 10am-6pm EST, or leave a message and your call will be returned promptly.

Q: If I have any questions about products or my order who should I contact?
A: Email your question to info@entitybeauty.com or call 866-288-4600 to speak with a Customer Care Specialist. Someone is available to take your call Monday-Friday, 10am-6pm EST, or leave a message and your call will be returned promptly.

Q: Do you only sell to beauty professionals?
A: No, Entity Beauty’s online store and 800# is accessible to beauty professionals as well as retail consumers in the United States. If you would like to purchase Entity Beauty products in the United States but are not a beauty professional, then go to the login page and register as an Entity Consumer.

Q: What is your product satisfaction guarantee?
A: We guarantee the purity, resilience and workability of our products. If there is anything that displeases you, at any time, for any reason, count on us to make it right.

Q: Can I ship orders placed on your online store to international locations?
A: No, our online store and phone order service are only available in the United States. You can locate an international distributor by reviewing our list of international partners.

Q: Where do you ship and what shipping methods are available?
A: Only ground shipping is currently available because of product safety shipping restrictions. We do not ship to Alaska, Hawaii, P.O. Boxes or APO/FPO addresses. International orders should be placed through our international distributors.

Q: How long does it take to receive my order?
A: Orders are shipped within two business days upon placing your order. Ground shipping requires an additional 1-5 business days depending on your location. Orders are shipped from the Chicago area.

Q: Can I change or cancel my online order?
A: You can change or cancel your orders prior to shipment by emailing us at info@entitybeauty.com or call 866-288-4600 to speak with a Customer Care Specialist. Someone is available to take your call Monday-Friday, 10am-6pm EST, or leave a message and your call will be returned promptly.

Q: How do I return a product if it is damaged in shipping?
A: You will need to email us detailed information at info@entitybeauty.com or call 866-288-4600 to speak with a Customer Care Specialist. Someone is available to take your call Monday-Friday, 10am-6pm EST, or leave a message and your call will be returned promptly.

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, and Discover, credit and debit cards. Upon submitting a Credit Application, certain customers are allowed to purchase on terms.

Q: Will I have to pay sales tax if I buy online?
A: Sales tax may be charged depending on your customer information and location.

Q: Is your online order process secure?
A: Our online store is officially VISA / MasterCard Payment Application Best Practices (PABP) Certified – the industry standard for e-commerce security. To ensure the protection of your personal data, our checkout process is secure; your data is transferred in an encrypted form to secure data servers. Secure, encrypted pages are identified in the bottom status bar of your browser with the lock icon.

Q: Can I place orders by phone?
A: You may place orders by phone by calling 866-288-4600. Someone is available to take your call Monday-Friday, 10am-6pm EST, or leave a message and your call will be returned promptly. You will need to provide account information including your email address or customer number in order to place an order by phone.

Q: How do I apply a coupon code or product credit to a purchase?
A: Unexpired coupon codes or product credits can be applied to your order during checkout. After you have made your purchase selections, go to your shopping cart page. Below your list of products to purchase is a section called “Coupon or Gift Card”. Enter your coupon code or product credit number where instructed. The discount is applied when you continue checking out. One code can be used per order.